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Page 38
Archive
Jan 06, 2015
Customer Experience – do you get it?
Jan 01, 2015
Popular articles from the year just gone
Dec 29, 2014
HELP! Book cover choices down to the last 2.... what do you think?
Dec 29, 2014
HELP! Book cover choices down to the last 2.... what do you think?
Dec 17, 2014
Customer Journey maps v. Process modeling
Dec 17, 2014
Customer Journey maps v. Process modeling
Dec 14, 2014
In theory, theory is great but in practice theory doesn’t work – Is NPS dead?
Dec 05, 2014
Say what you do, do what you say
Dec 05, 2014
Say what you do, do what you say
Dec 03, 2014
Understanding Customer Needs
Dec 03, 2014
Understanding Customer Needs
Dec 01, 2014
You cannot manage the future by micro managing the past
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