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Sep 08, 2014
Amazons tale of Outside-In (or working backwards as Jeff Bezos calls it)
Sep 08, 2014
The same old same old.
Sep 05, 2014
Are you doing dumb stuff really well?
Sep 05, 2014
Are you doing dumb stuff really well?
Sep 04, 2014
Enabling customer centric business through process (workshop)
Sep 03, 2014
Customer Experience trumps standardization
Sep 03, 2014
Customer Experience trumps standardization
Aug 31, 2014
CEMMethod (updated) download new material
Aug 31, 2014
CEMMethod (updated) download new material
Aug 22, 2014
Customer Experience is BMW
Aug 22, 2014
Customer Experience is BMW
Aug 16, 2014
CPP Masters – 2 days in one minute
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