Customer Experience trumps standardization

Panera CEO Ron Shaich:“SOME PEOPLE CONFUSE PANERA 2.0 AS A TECHNOLOGY SOLUTION. IT ISN’T. IT’S A SOLUTION FOR GUEST SATISFACTION. IT’S ABOUT CHANGING THE GUEST EXPERIENCE.“Review the full story at: http://bit.ly/CXuseyourloaf

The post Customer Experience trumps standardization first appeared on CX Obsession - for Process & Experience Professionals.

The post Customer Experience trumps standardization appeared first on CX Obsession - for Process & Experience Professionals.