Customer Journey maps v. Process modeling

We all need a better picture, one that represents both the outside and the in. A representation that brings a clear view of the customer, their interactions and the resulting internal dialogue across people, systems, process and rules. That is what we have here. Something new. Something shiny. And…. something proven.

The post Customer Journey maps v. Process modeling first appeared on CX Obsession - for Process & Experience Professionals.

The post Customer Journey maps v. Process modeling appeared first on CX Obsession - for Process & Experience Professionals.