You cannot manage the future by micro managing the past

How much do you need to know to know you know you know enough? There is an industry out there which encourages detailed analysis of the past to understand the future. It didn’t work then, it doesn’t work now. Stories of generals fighting the last war are legion. So don’t become a victim of Analysis Paralysis.

The post You cannot manage the future by micro managing the past first appeared on CX Obsession - for Process & Experience Professionals.

The post You cannot manage the future by micro managing the past appeared first on CX Obsession - for Process & Experience Professionals.