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If things are changing faster outside than in, you will fail.
Jul 18, 2013

If things are changing faster outside than in, you will fail.

If things are changing faster outside than in, you will fail.
Jul 18, 2013

If things are changing faster outside than in, you will fail.

The Customer Experience is the process.
Jul 17, 2013

The Customer Experience is the process.

The Customer Experience is the process.
Jul 17, 2013

The Customer Experience is the process.

To link process with performance we need to rethink what we mean by performance.
Jul 16, 2013

To link process with performance we need to rethink what we mean by performance.

To link process with performance we need to rethink what we mean by performance.
Jul 16, 2013

To link process with performance we need to rethink what we mean by performance.

Process is just another name for the work we do.
Jul 15, 2013

Process is just another name for the work we do.

Process is just another name for the work we do.
Jul 15, 2013

Process is just another name for the work we do.

We shouldn’t keep looking back at the past to define the possibilities for the future.
Jul 15, 2013

We shouldn’t keep looking back at the past to define the possibilities for the future.

We shouldn’t keep looking back at the past to define the possibilities for the future.
Jul 15, 2013

We shouldn’t keep looking back at the past to define the possibilities for the future.

How much do you need to know, to know you know, you know enough?
Jul 12, 2013

How much do you need to know, to know you know, you know enough?

How much do you need to know, to know you know, you know enough?
Jul 12, 2013

How much do you need to know, to know you know, you know enough?

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