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Jul 18, 2013
If things are changing faster outside than in, you will fail.
Jul 18, 2013
If things are changing faster outside than in, you will fail.
Jul 17, 2013
The Customer Experience is the process.
Jul 17, 2013
The Customer Experience is the process.
Jul 16, 2013
To link process with performance we need to rethink what we mean by performance.
Jul 16, 2013
To link process with performance we need to rethink what we mean by performance.
Jul 15, 2013
Process is just another name for the work we do.
Jul 15, 2013
Process is just another name for the work we do.
Jul 15, 2013
We shouldn’t keep looking back at the past to define the possibilities for the future.
Jul 15, 2013
We shouldn’t keep looking back at the past to define the possibilities for the future.
Jul 12, 2013
How much do you need to know, to know you know, you know enough?
Jul 12, 2013
How much do you need to know, to know you know, you know enough?
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