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Newspapers aren’t dying and Jeff Bezos isn’t crazy

Newspapers aren’t dying and Jeff Bezos isn’t crazy

Great illustraton of Outside-In thinking and practice. Jeff Bezos provides his viewpoint..

Great illustraton of Outside-In thinking and practice. Jeff Bezos provides his viewpoint..

Great illustraton of Outside-In thinking and practice. Jeff Bezos provides his viewpoint..

Great illustraton of Outside-In thinking and practice. Jeff Bezos provides his viewpoint..

NPS – Dead in the Water?

NPS – Dead in the Water?

NPS – Dead in the Water?

NPS – Dead in the Water?

It’s a mess out there – but you know the Magic now :)

It’s a mess out there – but you know the Magic now :)

It’s a mess out there – but you know the Magic now :)

It’s a mess out there – but you know the Magic now :)

Internal Handoffs – oh boo, more checkers checking checkers :(

Internal Handoffs – oh boo, more checkers checking checkers :(

Internal Handoffs – oh boo, more checkers checking checkers :(

Internal Handoffs – oh boo, more checkers checking checkers :(

Business Process Management – do we really need it anymore?

Business Process Management – do we really need it anymore?

Business Process Management – do we really need it anymore?

Business Process Management – do we really need it anymore?

Successful Customer Outcomes – make or break

Successful Customer Outcomes – make or break

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