It’s a mess out there – but you know the Magic now :)

Breakpoints are always caused by Moments of Truth. Usually if you find a MOT there will be 3-4 BP’s also. Makes sense then to start eradicating the unnecessary MOT’s.

Business Rules! Did you hear the one about waiting 8 days at the Prudential for the ink to dry on parchment paper? Or the Allied Pickfords 35  mile rule?

People forget about them and the reasons why they exist – how many BR’s have you got?

The post It’s a mess out there – but you know the Magic now :) first appeared on CX Obsession - for Process & Experience Professionals.

The post It’s a mess out there – but you know the Magic now :) appeared first on CX Obsession - for Process & Experience Professionals.