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The And or Or of Customer Experience (interview from customersthatstick.com)

The And or Or of Customer Experience (interview from customersthatstick.com)

The And or Or of Customer Experience (interview from customersthatstick.com)

The And or Or of Customer Experience (interview from customersthatstick.com)

Scrap the IVR. Talk to customers.

Scrap the IVR. Talk to customers.

Scrap the IVR. Talk to customers.

Scrap the IVR. Talk to customers.

Successful Customer Outcomes Revolution (SCORe)

Successful Customer Outcomes Revolution (SCORe)

Public Service and Process

Public Service and Process

Public Service and Process

Public Service and Process

Steve Towers PEX Professional Development

Steve Towers PEX Professional Development

Steve Towers PEX Professional Development

Steve Towers PEX Professional Development

PEX Network Interview: Forget tick box exercises: “process professionals must deliver better customer outcomes”

PEX Network Interview: Forget tick box exercises: “process professionals must deliver better customer outcomes”

PEX Network Interview: Forget tick box exercises: “process professionals must deliver better customer outcomes”

PEX Network Interview: Forget tick box exercises: “process professionals must deliver better customer outcomes”

Twenty Twenty future vision – put Customer Experience at the center of ALL your Process Initiatives

Twenty Twenty future vision – put Customer Experience at the center of ALL your Process Initiatives

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