Scrap the IVR. Talk to customers.

Aside from the product placement this is about removing those pesky IVR’s forever. Great illustrative video of a lousy (and frequent) poor customer experience.

Our new schedule for coaching to eradicate poor customer experiences is at http://www.bpgroup.org/certification-by-city.html 

The post Scrap the IVR. Talk to customers. first appeared on CX Obsession - for Process & Experience Professionals.

The post Scrap the IVR. Talk to customers. appeared first on CX Obsession - for Process & Experience Professionals.