Why are Lean and Six Sigma failing so badly?

Six Sigma, Lean and the CEMMethod

best summed up by the phrase “you may be doing things right, but are you doing the right thing?”.

The vast majority of techniques, approaches and methods are misleadingly geared to fixing problems, and essentially getting better at doing things right. That was fine in the 19th and 20th century world where efficiency was king. Not anymore where effectiveness and efficiency are a ‘business as usual’ prerequisite for business success. However just getting better at what you currently do (doing things right) has also become the road to hell of diminishing returns. The harder we try, the tighter we get, the poorer the gain each time around.

The post Why are Lean and Six Sigma failing so badly? first appeared on CX Obsession - for Process & Experience Professionals.

The post Why are Lean and Six Sigma failing so badly? appeared first on CX Obsession - for Process & Experience Professionals.