Where is the Customer in your BPM initiative?

The application of Business Process Management (BPM) is known to have multiple benefits that produce a hard return on investment (ROI). Automation, quality, compliance, management, and optimization of activities represented by business processes are the areas most often cited in this regard. . .. {more}

The post Where is the Customer in your BPM initiative? first appeared on CX Obsession - for Process & Experience Professionals.

The post Where is the Customer in your BPM initiative? appeared first on CX Obsession - for Process & Experience Professionals.