• CXObsession
  • Posts
  • Transforming Customer Experience FREE Webinar

Transforming Customer Experience FREE Webinar

June 27, 2019

A STRUCTURED step by step GUIDE to understanding and acting on REAL Customer Needs. This webinar features the rarest alchemy of converting customer experiences into precious metal.

Steve Towers walks you through a case-study in the creation of two pivotal tools, the Outside-In Strategic Matrix (OISM) and the Successful Customer Outcome Canvas (SCOC).

Review the content: FREE Webinar:

Developing a consensus and subsequent action plan is key to success. Watch how one airline delivers Successful Customer Outcomes. 

Sign-up for this FREE Webinar:

The CX Secrets to be Revealed include

How to use a powerful template that gets full collaboration

How to create an agreed understanding of the REAL CX within 2-3 hours

How to quickly focus on REAL needs and create an agreed framework to share with everyone involved with the CX and linked processes

How to create a definitive set of METRICS that align everything you do to quickly deliver and sustain Successful Customer Outcomes

Sign-up for this FREE Webinar:

And then…       When you have the SECRETS I will then introduce you to the Accredited Customer Experience Masters (ACXM) program. The global certified qualification in 116 countries!

https://cemnext.com/cxlm-template-workthru-webinar