Those infernal Moments of Truth and the Customer Experience

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Every Customer Experience has interactions. The customer facing ones are Moments of Truth – make or break for the relationship. 

Here’s an overview of MOTs bit.ly/MOT_overview

The post Those infernal Moments of Truth and the Customer Experience first appeared on CX Obsession - for Process & Experience Professionals.

The post Those infernal Moments of Truth and the Customer Experience appeared first on CX Obsession - for Process & Experience Professionals.