The Science of the Customer Experience

The new site featuring Customer Experience has gone live: http://www.cxrating.com

You can access and download the resources that will provide an overview of the value of becoming scientific about the Customer Experience. Meanwhile Customer Experience Mapping gets a kick in the pants as we integrate ABACUS (the BPGroup toolkit) to demonstrate a generic process across several channels.

The post The Science of the Customer Experience first appeared on CX Obsession - for Process & Experience Professionals.

The post The Science of the Customer Experience appeared first on CX Obsession - for Process & Experience Professionals.