The Outside-In Approach to Customer Service

This week I’m going to pass the baton over to Ranjay Gulati.

He is the Professor of Business Administration at Harvard Business School,and talks about ‘Outside-In’ in great detail.

Read this fantastic article here http://hbswk.hbs.edu/item/6201.html

The post The Outside-In Approach to Customer Service first appeared on CX Obsession - for Process & Experience Professionals.

The post The Outside-In Approach to Customer Service appeared first on CX Obsession - for Process & Experience Professionals.