“The times, they are a ‘changin.”- Bob Dylan

• User Experience Technicians

• Enterprise Feedback Management

• Voice/Needs of the Customer

• Customer Relationship Management (CRM)

• Understanding CEM (Customer Experience Management)

The post The Customer Is Always Right: Boosting CEM to Boost Sales first appeared on CX Obsession - for Process & Experience Professionals.

The post The Customer Is Always Right: Boosting CEM to Boost Sales appeared first on CX Obsession - for Process & Experience Professionals.