The Customer Feedback Conspiracy

Did you know- Customer Feedback is one of the worst things you can do? Listen to this emotive keynote from BP Groups Chief Customer Officer, James Dodkins. It is funny and tragic at the same time.

And if this lights your fire go see the other pieces over at http://www.bpgroup.org/bpgwebinars.html

You can connect with James:e: [email protected]t: @jdodkinsl: https://www.linkedin.com/in/jamesdodkins

The post The Customer Feedback Conspiracy first appeared on CX Obsession - for Process & Experience Professionals.

The post The Customer Feedback Conspiracy appeared first on CX Obsession - for Process & Experience Professionals.