The Customer Experience Generation (#gencx)

Customer Experience Management is the trending topic on the top table around the world. And yet so much of the past baggage is being dusted off as customer centricity.

Go beyond that and let’s get more scientific about the customer experience.

Those organizations who get it measure CX success through winning the triple crown, simultaneously reducing costs, growing revenues and improving service. How are you measuring Customer Experience?

Join your fellow professionals in getting more scientific about the Customer Experience.

Certified Process Professional Masters Champions (CPP-Master) Program

The post The Customer Experience Generation (#gencx) first appeared on CX Obsession - for Process & Experience Professionals.

The post The Customer Experience Generation (#gencx) appeared first on CX Obsession - for Process & Experience Professionals.