Telstra’s finance transformation: A journey to excellence

 “Partner with the business and drive Outcomes”So often the backoffice is regarded as the last place to fix the customers experience. Here we see an approach about fixing internal customers experience utilizing Outcomes based thinking coupled with key interactions. Result is a significantly streamlined Finance function, enabling the frontline to deliver better Successful Customer Outcomes.The Finance Transformation Summit in Australia http://www.financetransformation.com.au/ – November 10-11, 2015

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