Successful Customer Outcomes (SCO’s) and the world of magic

For many of us talking and acting the SCO way has become second nature.That means if you are eating and breathing the alignment of your processes towards SCO’s then progressively the original focus begins to shift and in fact we refine and sharpen our ability both to meet and subsequently exceed customer expectations. That’s precisely what is happening in the magic kingdom [more]

The post Successful Customer Outcomes (SCO’s) and the world of magic first appeared on CX Obsession - for Process & Experience Professionals.

The post Successful Customer Outcomes (SCO’s) and the world of magic appeared first on CX Obsession - for Process & Experience Professionals.