South Africa pumps up the CEM Volume

My tenth annual visit concluded today after a week which included a CPP Champion session (see the team photo), a stimulating Certified Process Professional sundowner (with a remarkable turnout of 40+) and then finally leaders of African enterprises met for breakfast to review latest happenings in CEM,  BPM, and all things customer. 

The breakfast session included a small deck on ‘control the customer interaction and you control everything’. You can get that here.

If you are in Africa and would like to join the ranks of Certified Process Professionals then IQ Business are the BP Group partners on the ground. With a cadre of experienced coaches, you can become qualified as a CPP Master or indeed have your internal CEM programme reviewed and mentored. More than 60 companies have done so since 2013.

South Africa CPP Masters: http://www.iqbusiness.co.za/events

Global CPP Masters:bpgroup.org/book-class.html

My next African adventure is later in the year so if you are qualified as a CPP Master I look forward to you joining me for the next level highly acclaimed three-day CPP Champions.

All the Best,Steve 

Certified Process Professional Masters Champions (CPP-Master) Program

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The post South Africa pumps up the CEM Volume appeared first on CX Obsession - for Process & Experience Professionals.