Six CX Facts that will shake you

The Bottom Line

• 76% of consumers say they view customer service as the true test of how much a company values them. (Aspect)

• 60% of consumers have higher expectations for customer service now than they did just one year ago. (Parature)

• 74% of consumers have spent more due to good customer service (Ebiquity)

• 67% of consumers cite bad experiences as reason for churn. (Esteban Kolsky)

• $41 billion is lost by U.S. companies alone each year due to poor customer service. (NewVoiceMedia)

• Loyal customers are 5x as likely to repurchase, 5x as likely to forgive, 7x as likely to try a new offering, and 4x as likely to refer. (Temkin Group)

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The post Six CX Facts that will shake you appeared first on CX Obsession - for Process & Experience Professionals.