NPS damned...

One of the leading customer-centric gurus is sounding off about the viability of NPS  as an effective measure in this interesting youtube snippet: 

NPS https://www.youtube.com/watch?v=x1owJ5_QZA0

The post NPS damned… first appeared on CX Obsession - for Process & Experience Professionals.

The post NPS damned… appeared first on CX Obsession - for Process & Experience Professionals.