New Book >> Business Process Management

Participation required…We are on target for the next book and are now seeking contributions from interested folks who feel capable of answering a range of easy questions related to Moments of Truth, Successful Customer Outcomes and Expectations. If you wish to participate, and of course receive acknowledgement for your contribution, then let me know at groundbreak@ bpgroup.org . I will then explain more

RegardsSteve

Previous Books:2006 – Customer Expectation Management: Success Without Exceptionhttp://tinyurl.com/6cdo6e

2005 – Thrive!: How to Succeed in the Age of the Customerhttp://tinyurl.com/5huun2

2005 – In Search of BPM Excellencehttp://tinyurl.com/6cdo6e

1994 – An Executives Guide to BPRhttp://tinyurl.com/6y2t9s

Posted 41 minutes ago | Delete discussion

Posted 3 hours ago | Delete discussion

The post New Book >> Business Process Management first appeared on CX Obsession - for Process & Experience Professionals.

The post New Book >> Business Process Management appeared first on CX Obsession - for Process & Experience Professionals.