Moments of Magic, Moments of Misery and Moments of Itchy Scratchy

Let’s swing back to Moments of Truth. 

They come in six different types.

How many MOTs does your organization have? Evaluate the types bit.ly/MOT_overview

The post Moments of Magic, Moments of Misery and Moments of Itchy Scratchy first appeared on CX Obsession - for Process & Experience Professionals.

The post Moments of Magic, Moments of Misery and Moments of Itchy Scratchy appeared first on CX Obsession - for Process & Experience Professionals.