It is Needs not wants, stupid.

So let’s get scientific about the customer experience and scrap those dumb surveys that are subjective, self-selecting and geared to understanding wants.

Join us and upskill to Customer Experience and Process Excellence in a city near you soon… Johannesburg, London, Dubai, Denver, Washington DC, Sydney

Just some of the qualified and accredited Coaches helping their organizations transform to Customer-Centric and Outside-In success.You can review their credentials here.

The post It is Needs not wants, stupid. first appeared on CX Obsession - for Process & Experience Professionals.

The post It is Needs not wants, stupid. appeared first on CX Obsession - for Process & Experience Professionals.