It is change Jim, but not as we know it.

The accelerating rate of change brought about by digitization and customer promiscuity has changed the change agenda forever. What can individuals and corporations do to win the day and stay in front of their game?

Interviewed at the annual PEX summit in the USA I share some possibilities and options for today, next week and the next decade.

The post It is change Jim, but not as we know it. first appeared on CX Obsession - for Process & Experience Professionals.

The post It is change Jim, but not as we know it. appeared first on CX Obsession - for Process & Experience Professionals.