How to Avoid the Metrics Trap AND FREE book

Guest this week is CX Guru, James Dodkins:

 Download James Dodkins latest book ‘Foundations for Customer Centricity’ and learn how the very best companies avoid the Metrics Trap http://bit.ly/cxFoundations 

The post How to Avoid the Metrics Trap AND FREE book first appeared on CX Obsession - for Process & Experience Professionals.

The post How to Avoid the Metrics Trap AND FREE book appeared first on CX Obsession - for Process & Experience Professionals.