Interviewed by Rockstar.cx on the theme of Outside-In. Here a few 2-3 minute chunks- do feel free to download and share, oh and sign-up for Rockstar.cx cos I know there are some excellent interviews coming up, the most recent with ex Zappos evangelist, Jon Wolske.

If you are more patient than me you can review the full Outside-In interview over at https://www.youtube.com/watch?v=kjQsYFVXAKk

Cheers,

PS. Updated the www.stevetowers.com portal – go have a look…

The post FOUR fundamental questions regarding CX and Outside-In? first appeared on CX Obsession - for Process & Experience Professionals.

The post FOUR fundamental questions regarding CX and Outside-In? appeared first on CX Obsession - for Process & Experience Professionals.