Evolving Support for Outside-In

Ranjay Gulati presents a great case for moving Outside-In. His website http://ranjaygulati.com/rg/ provides access to several very useful and tested resources for those tasked with helping their organizations break out of their inside-out straightjackets.  Here’s a preview video:

Highly recommended.

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The post Evolving Support for Outside-In first appeared on CX Obsession - for Process & Experience Professionals.

The post Evolving Support for Outside-In appeared first on CX Obsession - for Process & Experience Professionals.