Everything is Process

There is only this. Everything is process. There isn’t anything that isn’t a process. All processes exist to contribute to the achievement of a Successful  Customer Outcome (SCO). 

If a process does not explicitly contribute to the achievement of the SCO, then it is potentially dumb stuff and should be eradicated.

The post Everything is Process first appeared on CX Obsession - for Process & Experience Professionals.

The post Everything is Process appeared first on CX Obsession - for Process & Experience Professionals.