JOSEPH MICHELLI. 

Joseph Michelli is an American psychologist, speaker, and author. He began writing business books in 2004 with Best-selling books including The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and Driven to Delight.

Watch this engaging video as he is interviewed by James Dodkins.

The post CX Rockstar James Dodkins interviews Joseph Michelli – driven to delight? first appeared on CX Obsession - for Process & Experience Professionals.

The post CX Rockstar James Dodkins interviews Joseph Michelli – driven to delight? appeared first on CX Obsession - for Process & Experience Professionals.