Customer Experience Management planned for centre stage

• FLIPPING THE OPERATING MODEL TO DELIVER SUPERIOR CUSTOMER EXPERIENCE, 

• DIGITAL CENTRE OF ENABLEMENT FOR SERVICE INNOVATION, 

• CUSTOMER CENTRIC LEADERSHIP,

• THINKING OUTSIDE-IN – WHAT WORLD-LEADING ORGANISATIONS ARE DOING DIFFERENTLY, WHO ‘REALLY’ OWNS CUSTOMER EXPERIENCE?

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The post Customer Experience Management planned for centre stage appeared first on CX Obsession - for Process & Experience Professionals.