• ShareShare Customer Experience – How to have your cake and eat it…

Steve Towers, CEO, CPPC and ACXC

CEO BPG > Academy of Customer Experience Board > C-Level Advisor > BPM Author & Keynote > OPEX Judge > Customer Obsessed

Astute CEO’s (think Jeff Bezos – Amazon, Tony Hsieh – Zappos, for instance) see a direct connection between Great customer experiences and winning the triple crown, i.e., lower costs of business, greater revenue and enhanced service.

How so?  See the full picture at:https://www.linkedin.com/pulse/customer-experience-how-have-your-cake-eat-steve

The post Customer Experience – How to have your cake and eat it… first appeared on CX Obsession - for Process & Experience Professionals.

The post Customer Experience – How to have your cake and eat it… appeared first on CX Obsession - for Process & Experience Professionals.