Customer Experience definitions

We need to get scientific about the customer experience. In this way our newly engineered processes and the complete customer experience can operate at 70-80% lower cost, 50-60% improved customer service and 3-4 times revenue improvements. In our definition of Customer Experience this is referred to as winning the Triple Crown. The concurrent and sustained ability to reduce costs, improve service and grow revenues simultaneously. 

The post Customer Experience definitions first appeared on CX Obsession - for Process & Experience Professionals.

The post Customer Experience definitions appeared first on CX Obsession - for Process & Experience Professionals.