Customer Decision Points and Business Rules

Moments of Truth and Breakpoints are supported by business rules. Any decision point within the customer experience (theirs and ours). 

Business Rules are prone to obsolescence – get the Guide here: bit.ly/BR_overview

The post Customer Decision Points and Business Rules first appeared on CX Obsession - for Process & Experience Professionals.

The post Customer Decision Points and Business Rules appeared first on CX Obsession - for Process & Experience Professionals.