Block Buster Update this week...

 Fantastic Testimonial | NEW Webinar | Events Heads Up | New Articles 

** Setting up the CX Management Office – NEW Webinar now **The How to with guidelines and template to create the successful Customer Experience Management Office https://www.cemnext.com/cxmo ** Upcoming CPP Masters and ACX Masters ** (now in the 25th year!)Johannesburg | Dubai | Washington | Geneva | Sydney | BrusselsSee http://www.bpgroup.org/training.html 

** New ACXP program attracts terrific feedback **We were blown away by this one(see more recent at: http://www.bpgroup.org/testimonials.html )“The training was transformative for me personally and also made a huge push in my professional life to define CX Strategy more clearly. I would like to thank James Dodkins from BP Group for an amazing learning experience at Accredited Customer Experience Professional Training in Denver. I especially loved his teaching style and CX classroom projects. I learned so much. Thank you James! James is a true wealth of knowledge in all areas related to Customer Success, Customer Experience and Customer Centric Process Design.”Sasha Stewart, Customer Experience Consultant, Logio Solutions LLC** Recommended Conferences 2017 **(and yes we are there too!)Customer Experience Week Australia 2017 – Sydney 23-26 May 2017http://www.customerexperienceevent.com.auOPEXweek AUSTRALIA 2017 – Sydney – 25-28 July 2017http://www.iqpc.com.auOPEXweek Summer 2017 – San Diego – 21-23 August 2017https://www.businessperformanceexcellencesummit.comOPEXweek Global Summit 2018 – Orlando – 22-26 Jan 2018https://www.opexweek.com** THREE Articles *** The 5 Critical Failures of 80% of Customer Experience initiativeshttps://www.linkedin.com/pulse/5-critical-failures-80-customer-experience-steve ** The five crucial things successful CX companies do every dayhttps://www.linkedin.com/pulse/five-crucial-things-successful-cx-companies-do-every-steve*** Don’t give the Customers choices? https://www.linkedin.com/pulse/dont-give-customers-choices-how-easily-provide-best-steve I told you that was a biggy eh? See you the inside soon. Cheers, Stevehttp://www.stevebtowers.com | http://www.bpgroup.org

The post Block Buster Update this week… first appeared on CX Obsession - for Process & Experience Professionals.

The post Block Buster Update this week… appeared first on CX Obsession - for Process & Experience Professionals.