5. Moments of Truth and their link to Strategy

Those specific goals could be several things depending on who you are and what you do. Let’s look at some examples and see how they change the nature of the MOT Plan goal.

The post 5. Moments of Truth and their link to Strategy first appeared on CX Obsession - for Process & Experience Professionals.

The post 5. Moments of Truth and their link to Strategy appeared first on CX Obsession - for Process & Experience Professionals.