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3 Must know themes that are emerging around the CX
The Future of Customer Experience
In 2016, 89% of companies expect to compete mostly on the basis of customer experience, versus 36% in 2010. (Gartner)
By 2017, 50% of consumer product investments will be redirected to customer experience innovations. (Gartner)
By 2020, customer experience will overtake price and product as the key brand differentiator. (Walker Information)
Are you with CX yet? Join your fellow professionals in getting more scientific about the Customer Experience.
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The post 3 Must know themes that are emerging around the CX first appeared on CX Obsession - for Process & Experience Professionals.
The post 3 Must know themes that are emerging around the CX appeared first on CX Obsession - for Process & Experience Professionals.