2. Moments of Truth (MOT) and their usefulness.

A process is shaped by the types of MOT, their frequency and the relationship between them.

What types of MOT have you experienced today?  

The post 2. Moments of Truth (MOT) and their usefulness. first appeared on CX Obsession - for Process & Experience Professionals.

The post 2. Moments of Truth (MOT) and their usefulness. appeared first on CX Obsession - for Process & Experience Professionals.