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Don’t give customers what they think they want
Nov 19, 2009

Don’t give customers what they think they want

A very old question, a very new Answer
Oct 09, 2009

A very old question, a very new Answer

A very old question, a very new Answer
Oct 09, 2009

A very old question, a very new Answer

Introduction to Outside-In (Dick Lee)
Oct 02, 2009

Introduction to Outside-In (Dick Lee)

Introduction to Outside-In (Dick Lee)
Oct 02, 2009

Introduction to Outside-In (Dick Lee)

Outside-In. The Change Imperative
Sep 21, 2009

Outside-In. The Change Imperative

Pleasing Customers all the time?
Sep 10, 2009

Pleasing Customers all the time?

Pleasing Customers all the time?
Sep 10, 2009

Pleasing Customers all the time?

Outside-In Process: The New Path to Customer-Centricity
Sep 05, 2009

Outside-In Process: The New Path to Customer-Centricity

Outside-In Process: The New Path to Customer-Centricity
Sep 05, 2009

Outside-In Process: The New Path to Customer-Centricity

How to please all your customers all the time
Aug 28, 2009

How to please all your customers all the time

How to please all your customers all the time
Aug 28, 2009

How to please all your customers all the time

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